Office Information

First Visit  |  Scheduling appointments  |  Finances  |  Dental Insurance

First Visit

Little girlOur office, as well as the The American Academy of Pediatrics (AAP), the American Dental Association (ADA), and the American Academy of Pediatric Dentistry (AAPD) all recommend establishing a "Dental Home" for your child by one year of age. Children who have a dental home are more likely to receive appropriate preventive and routine oral health care.

The Dental Home is intended to provide a place
other than the Emergency Room for parents.

You can make the first visit to the dentist enjoyable and positive. If old enough, your child should be informed of the visit and told that the dentist and their staff will explain all procedures and answer any questions. The less to-do concerning the visit, the better.

It is best if you refrain from using words around your child that might cause unnecessary fear, such as "needle", "shot", "pull", "drill" or "hurt". The office makes a practice of using words that convey the same message, but are pleasant and non-frightening to the child.

We invite you to stay with your child during the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. However, if you choose, you are more than welcome to accompany your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.

We strive to make each and every visit to our office a fun one!

New Patient Form for Dr. Sofia Luque

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Scheduling appointments

Our office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with the child comfort. School age children for routine visits can be schedule through the day. Most treatment appointments will be schedule in the morning. Our afternoon appointments are for routine visits, some new patients and older children requiring minor dental treatment.

Finances

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, always giving your child the best possible care. We accept cash, personal checks and most major credit cards.

Dental Insurance

Dental insurance is a contract between you, your employer and the insurance company. We are not a party to that contract. Dental insurance is not meant to cover all fees. It is meant to be an aid to your investment in your child’s dental healthcare. Most plans cover about 40-50% of average fees and may not necessarily cover the ideal treatment cost of your child needs. Some plans pay more, some less. Unfortunately not all recommended procedures are covered, even though necessary for your child. We are committed to providing and recommending the best treatment for your child, please ask us about options to treatment choices that may be covered by your plan.

Our office is happy to file insurance for you. We will make every effort to assure you receive max benefit. Usual, customary or reasonable fees (UCR) is a term used by insurance carriers which is an amount the insurance company chooses to pay for each procedure. It is not based on the average charge of practicing specialist in the area. It is merely an allowable amount they will reimburse.

Please do not hesitate to ask about our financial policy. We want you to be comfortable in dealing with those matters. If you have any questions regarding your insurance, we ask that you contact your company regarding specifics and details from your plan.

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